FAQ-SDR and Lead Agent

Overview

This project is an AI-based SDR (Sales Development Representative) system designed to handle customer inquiries and assist in lead qualification. It automates the initial stages of the sales funnel by interacting with users and filtering potential leads.

Technical Implementation

Developed using an agentic workflow approach with n8n, the system processes user queries, interprets intent using LLM-based logic, and routes relevant data into structured workflows such as CRM pipelines.

Key Technical Features

• Lead Qualification Logic:
  Designed workflows to identify and filter potential leads based on user interaction patterns and intent.
• Dynamic FAQ Handling:
  Integrated knowledge-based responses to handle business and technical queries in real time.
• CRM Integration:
  Enabled automated data flow into external systems using APIs and webhooks.
• Modular Architecture:
  Structured the system to support both voice and text-based interaction channels.

Impact / Learning Outcome

This project provided practical experience in building automation systems for business workflows, particularly in sales processes. It also strengthened understanding of integrating AI-driven decision logic with real-time data pipelines.